Keep Operating When It Matters Most, and Prove Your Partners Can Too.
Business continuity, disaster recovery and crisis management programs that are built to standard, exercised and updated regularly.
Third-Party Resilience Assurance
Your delivery, logistics and supply chain partners signed continuity clauses. We verify that the capability behind them is real, tested and ready for your next peak.
The Problem: A Contract Clause Is Not a Capability
Partner contracts often include strong continuity requirements, but most are never verified. A partner can sign the contract and hand over a binder of plans without the capability behind them.
The gap shows up at the worst time: peak season, a weather event or a system outage. When a network relies on a few key partners, one partner's untested plan becomes the network's single point of failure.
What We Verify
Each Assessment Maps Contract Clauses to ISO 22301 Practices, Then Tests Every One Against Evidence.
- 01Clause MappingEach resilience clause becomes a testable requirement with defined evidence.
- 02Evidence ReviewExercise reports, DR test results, capacity agreements and incident logs.
- 03On-Site ValidationWalk-throughs at sort centres and dispatch, interviews with the people who would respond.
- 04Live ExerciseAn observed tabletop or functional exercise on a realistic peak or outage scenario.
- 05Score and Follow UpA maturity score per clause, a remediation plan with owners and dates, and a re-check.
Deliverables
| Deliverable | What you get |
|---|---|
| Partner Resilience Scorecard | A maturity rating per clause and per domain, comparable across partners |
| Gap and Remediation Report | Findings rated by impact on service, with required actions and deadlines |
| Exercise Observation Report | What worked and what failed when the plan was put under pressure |
| Peak-Readiness Rating | A pre-peak go, conditional or no-go view for each partner |
| Network Risk Summary | Where the network relies on a single partner without a fallback |
A Peak-Readiness Assessment of One or Two Partners
You get one scorecard and remediation plan per partner, plus a network risk summary. The pilot proves the method on real partners with a contained scope and budget, and gives you a baseline for evidence requirements in future contract renewals.
Build, Revamp or Test Your Plans and Programs
The same standard we apply to partners, applied inside your organization.
Business Impact Analysis
Identify critical functions, dependencies, and recovery time and point objectives to set clear priorities.
You receive: BIA report, dependency map, RTO/RPO register
Business Continuity Planning
Develop, revise and implement continuity strategies and plans that are funded, owned and usable under stress.
You receive: continuity strategies, BCPs, activation playbooks
Disaster Recovery Planning
Align IT recovery capabilities with business needs, and validate them through recovery testing.
You receive: DR plans, recovery runbooks, test reports
Crisis Management
Governance, roles, escalation and communication protocols so leadership can decide quickly under pressure.
You receive: crisis management plan, team charter, communication templates
Tests and Exercises
Walk-through, tabletop, functional and full-scale exercises that reveal gaps before a real event does.
You can also combine your continuity, crisis, recovery and cybersecurity exercises into one integrated exercise
You receive: exercise design, facilitation, after-action report
Program Maturity Assessment
An independent review of your resilience program against ISO 22301, with a practical improvement roadmap.
You receive: maturity scores, gap analysis, roadmap
Aligned with ISO 22301 and DRI International professional practices.
We Know Where Plans and Operations Diverge
Advisory and audit experience at KPMG and CGI, combined with in-house resilience leadership at a national logistics operator.
CBCP certified. Bilingual delivery in French and English, including Quebec operations.
Any past relationship with an organization being assessed is disclosed up front. Where independence could be questioned, that part of the fieldwork is led by a trusted partner consultant.
Serge’s expertise and professionalism ensured the success of the project. He was a true pillar for the team, and his positive impact is undeniable.
Do You Know Which of Your Partners Would Hold Up at Peak?
Tell us about your partner network and your next peak, and we’ll propose a pilot scope.
What Happens Next
- We reply within one business day.
- A 30-minute scoping call. We can sign your NDA beforehand.
- A written proposal with deliverables, timeline and fees.