--- title: "Third-Party Resilience Assurance and Business Continuity – Cybertivité" description: "Independent testing of partner contingency plans, plus business continuity, disaster recovery and crisis management programs." canonical: https://www.cybertvt.ca/organizational-resilience/ lang: en-CA --- Organizational Resilience # Keep Operating When It Matters Most, and Prove Your Partners Can Too. Business continuity, disaster recovery and crisis management programs that are built to standard, exercised and updated regularly. Third-party resilience assurance Resilience programs Featured service ## Third-Party Resilience Assurance Your delivery, logistics and supply chain partners signed continuity clauses. We verify that the capability behind them is real, tested and ready for your next peak. Built for organizations that Rely on third-party carriers, sort centres or last-mile partners Depend on a few key partners to keep customer promises Need assurance before peak season, not after it Must demonstrate third-party resilience to regulators (OSFI B-10, AMF) ### The Problem: A Contract Clause Is Not a Capability Partner contracts often include strong continuity requirements, but most are never verified. A partner can sign the contract and hand over a binder of plans without the capability behind them. The gap shows up at the worst time: peak season, a weather event or a system outage. When a network relies on a few key partners, one partner's untested plan becomes the network's single point of failure. Gaps We Commonly Find in Third-Party Assessments Continuity and DR plans that exist on paper but have never been exercised No tested backup for routing, sortation or driver dispatch systems Alternate sites, surge labour and capacity that are planned but not contracted Crisis management handled ad hoc, without defined roles or client communication Self-attested compliance with no evidence behind it ### What We Verify Business Continuity Impact analysis, recovery objectives and continuity strategies that are funded and in place. Disaster Recovery Backup and recovery for the systems that move parcels, with proof of recent recovery tests. Crisis and Incident Management Governance, escalation, client notification and evidence from real incidents. Peak Readiness Surge capacity, labour, alternate sites and contingency triggers, checked before peak. Method ### Each Assessment Maps Contract Clauses to ISO 22301 Practices, Then Tests Every One Against Evidence. 1. **Clause Mapping**: Each resilience clause becomes a testable requirement with defined evidence. 2. **Evidence Review**: Exercise reports, DR test results, capacity agreements and incident logs. 3. **On-Site Validation**: Walk-throughs at sort centres and dispatch, interviews with the people who would respond. 4. **Live Exercise**: An observed tabletop or functional exercise on a realistic peak or outage scenario. 5. **Score and Follow Up**: A maturity score per clause, a remediation plan with owners and dates, and a re-check. What you receive ## Deliverables | Deliverable | What you get | | --- | --- | | Partner Resilience Scorecard | A maturity rating per clause and per domain, comparable across partners | | Gap and Remediation Report | Findings rated by impact on service, with required actions and deadlines | | Exercise Observation Report | What worked and what failed when the plan was put under pressure | | Peak-Readiness Rating | A pre-peak go, conditional or no-go view for each partner | | Network Risk Summary | Where the network relies on a single partner without a fallback | Start with a pilot ### A Peak-Readiness Assessment of One or Two Partners Scope 1–2 partners Duration 6–12 weeks Fee Fixed You get one scorecard and remediation plan per partner, plus a network risk summary. The pilot proves the method on real partners with a contained scope and budget, and gives you a baseline for evidence requirements in future contract renewals. Resilience programs ## Build, Revamp or Test Your Plans and Programs The same standard we apply to partners, applied inside your organization. ### Business Impact Analysis Identify critical functions, dependencies, and recovery time and point objectives to set clear priorities. **You receive:** BIA report, dependency map, RTO/RPO register ### Business Continuity Planning Develop, revise and implement continuity strategies and plans that are funded, owned and usable under stress. **You receive:** continuity strategies, BCPs, activation playbooks ### Disaster Recovery Planning Align IT recovery capabilities with business needs, and validate them through recovery testing. **You receive:** DR plans, recovery runbooks, test reports ### Crisis Management Governance, roles, escalation and communication protocols so leadership can decide quickly under pressure. **You receive:** crisis management plan, team charter, communication templates ### Tests and Exercises Walk-through, tabletop, functional and full-scale exercises that reveal gaps before a real event does. You can also combine your continuity, crisis, recovery and cybersecurity exercises into one [integrated exercise](https://www.cybertvt.ca/cybersecurity/#integrated) **You receive:** exercise design, facilitation, after-action report ### Program Maturity Assessment An independent review of your resilience program against ISO 22301, with a practical improvement roadmap. **You receive:** maturity scores, gap analysis, roadmap Aligned with ISO 22301 and DRI International professional practices. Why Cybertivité ## We Know Where Plans and Operations Diverge 01 Audit Rigour, Operational Reality Advisory and audit experience at KPMG and CGI, combined with in-house resilience leadership at a national logistics operator. 02 Certified and Bilingual CBCP certified. Bilingual delivery in French and English, including Quebec operations. 03 Independence Any past relationship with an organization being assessed is disclosed up front. Where independence could be questioned, that part of the fieldwork is led by a trusted partner consultant. > Serge’s expertise and professionalism ensured the success of the project. He was a true pillar for the team, and his positive impact is undeniable. **R.B.** · Strategic Advisor, Business Continuity, Desjardins [More from clients and colleagues](https://www.cybertvt.ca/our-story/) ## Do You Know Which of Your Partners Would Hold Up at Peak? Tell us about your partner network and your next peak, and we’ll propose a pilot scope. info@cybertvt.ca (514) 424-3961 [LinkedIn](https://www.linkedin.com/in/serge-el-hage-101102220/) ### What Happens Next 1. **We reply within one business day.** 2. **A 30-minute scoping call.** We can sign your NDA beforehand. 3. **A written proposal** with deliverables, timeline and fees. Based in the Greater Montreal Area Serving clients across Canada and internationally